At Fairmont Machinery, We Follow a Different Model

Bringing You the Best in Fabrication, Backed by the Best in Service

Next generation technologies are constantly pushing the US fabricator forward. Machines have never been faster, stronger and more feature rich.

But hidden behind these advancements is a simple truth – a single metric that determines profitability above all else.

Machine Uptime.

What Makes Us Different?

90%

Machine Uptime

95%

Hotline Calls Answered

$1M

Spares Inventory

Our People

At Fairmont, we hire and retain the best service talent across the machine tool industry. Our service network and aftermarket team are built by life-long experts – with a singular focus on keeping your equipment running all the time.

Their expertise and efficiency is the singular key to the service we provide.

Overwatch Remote Monitoring & Hotline

Our industry leading hotline is staffed by senior service engineers, who answer your call over 90% of the time, or call back in minutes.

Overwatch remote monitoring allows a live view of your machine and 7 days a DVR, providing this team all the information they need to solve your problems in minutes to hours – not days to weeks.

On-Site Service & Applications Training

But not everything can be solved remotely. Should you need on-site service, our nationwide team of service technicians are available for scheduling, typically booking just one week out (subject to availability, of course).

Applications experts are available as well, for learning about advanced applications or providing training for new operators after operator turnover.

Spare Parts & Consumables Inventory

When it comes to machine availability, we know not to trust third parties to have the parts you need when you need them. So we take matters into our own hands at our headquarters in Honey Brook, PA.

Our team holds ~$1M in spare parts and consumables inventory – all available to deliver in 24 hours.

Monthly Uptime Reports

We say machine uptime is your most important metric. So we give it to you. Every month.

The uptime reports show instances of machine downtime, root cause evaluation and time required to return to operation. We also provided annualized metrics to track performance over time.

No one else will give you this… because they don’t want you to know.